Cancellation Policy

1. Cancellation windows

• Inquiry & Confirmed — full cancellation, no obligation.
• Preparing — cancellation accepted, but a 20% atelier fee may apply where materials have been cut or dyed.
• Shipped & Delivered — no longer eligible for cancellation. Please refer to our Returns policy.

2. How a cancellation is processed

Submitting a cancellation moves your order into cancellation requested and notifies your concierge. A response is provided within 24 hours, after which the status transitions to cancelled (or back to its previous stage if the request is withdrawn).

3. Bespoke & limited drops

Pieces from limited drops or custom commissions are made-to-order. Once production begins (status preparing), the atelier fee above is applied to cover hand-finishing labour already invested.

4. Refunds

Refunds are issued to the original payment method within 5–10 business days of cancellation confirmation. Concierge inquiries that never proceeded to payment incur no charges.

5. Questions

Reach the concierge at concierge@faitlynhair.com for anything outside the windows above. We treat each commission as a relationship.